Technical Support Engineer (CTIP)-技術支援工程師 (客服支援工程師)
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依學經歷、證照核薪(每月經常薪資達4萬元以上)
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5年以上工作經驗
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大學
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求才人數：2人
【The Role】 * Provide advanced technical support to Field Service, Sales teams, and customers, independently resolving complex issues.
* Coordinate resources and identify potential risks to ensure successful project execution and smooth operations.
* Deliver technical training and presentations to customers and internal stakeholders.
* Review system designs with customers, recommend solutions, and negotiate technical modifications.
* Build and maintain strong customer partnerships to support long-term business relationships through reliable service delivery. * Gather and share customer, product, operational, and competitor insights to drive continuous improvement.
* Lead system support and integration activities to ensure effective and efficient operations.
* Collaborate with global Edwards support teams to provide technical support for Semiconductor and FPD industries. * Ensure compliance with company policies, quality standards, environmental requirements, and Health & Safety regulations.
Others:
* Proficient in Mandarin Chinese and English.
* At least 5 years of relevant engineering experience, preferably in a related industry. * Strong understanding of complex technical issues demonstrated by speed, accuracy, and quality.
* Sought after for advice and support.
* Proficient in PC skills for managing information and preparing reports without secretarial help. * Familiar with Edwards’s products like Cryo pump, Compressor systems, Polycold products, and semiconductor technology for technical discussions with engineers and leaders.
* Knowledge of Edwards’s global organization to access appropriate support when local issues arise.
* Understands Edwards’s and customers’ organizations and practices to manage equipment support in line with company policies.
* Proven ability to diagnose and resolve complex problems, consulting others only when necessary.